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Automation & AI · 02 / 07

AI integration

AI integration means adding AI features to your website, product or internal tools that work from your own data. SiteGrid Labs builds chat assistants, search across your content, customer service agents, document drafting and content classification, with guardrails on what the AI can do and human review wherever it matters.

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Why it matters

A general-purpose chatbot does not know your prices, policies or products. The useful version is grounded in your own documents and connected to your own systems, so it can answer customers accurately, find the right information for your team and draft the first version of routine writing.

We design each feature around a specific job, test it against real examples from your business and set clear limits on what it can say and do. Where a mistake would matter, a person reviews the output before it goes anywhere.

What’s included

Pick the pieces you need.

Each project is scoped and priced before work starts.

Chat assistants for your site
Answers visitor questions from your own content and hands over to a person when it should.
Search across your own content
Finds answers in documents, help articles and internal notes, not just matching keywords.
Customer service agents
Sorts incoming messages by topic and urgency and drafts replies for your team to send.
Document drafting
Produces first drafts of quotes, summaries and routine documents in your format.
Sorting and tagging content
Classifies messages, documents and records so they land in the right place.

Who it’s for

  • Support teams answering the same questions every day
  • Businesses with knowledge spread across documents nobody can find
  • Teams writing similar documents from scratch each time

How it works

  1. Audit

    We map where your team’s hours go and find the manual work that costs the most. You leave with a fixed scope and a fixed quote.

  2. Build

    We design the site or workflow and test it against real examples from your business before anything goes live.

  3. Connect

    We plug into the tools you already pay for, with only the access each task needs and a record of every run.

  4. Operate

    We watch it around the clock, fix what breaks and tune it as your business changes.

Questions

Will the AI make things up?

We ground answers in your own documents and limit what the assistant is allowed to answer. When it does not know, it says so and hands over to a person rather than guessing.

Is our data used to train public AI models?

We use business AI services configured so your data is not used to train public models, and each feature only gets access to the data it needs.

Which AI models do you use?

We choose the model for each task from the leading providers, based on quality, cost and where the data needs to be processed. You are not locked into one vendor.

Can the AI connect to our CRM or helpdesk?

Yes. AI features are most useful when they can read from and write to your existing systems, with permissions limited to what each task requires.

Start with one task

Tell us which task eats most of your team's week.

Send a few lines about your business and what you'd like fixed. We'll book a free call, then send a fixed quote.

hello@sitegridlabs.com

No sales pitch. If automation isn't worth it for you yet, we'll say so.